i swear. nearly everyone that i've had to deal with at washington mutual loan department is completely clueless. i've been dealing with a lost mortgage payment since last november. i *finally* get them to agree to sign this stupid affidavit needed by the bank for us to get our money back and, after sending them a detailed cover letter about what they needed to do (not, i might add, what i really wanted them to do...), and they totally ignore it. hello? what part of sign, notarize and mail original back to bank at the following address do you not understand??!? i never said sign and fax back to me. sheeeesh! i should bill them for the 8 hours (at least) i've spend on hold and talking to them on the phone.
actually, it's hard to describe the frustration i feel. but i do know that it will be a cold day in hell before i do any banking with wamu unless they drastically change their customer service and banking systems.
Posted by kendra at March 15, 2005 02:52 PM